If your item has arrived faulty, please contact customer service immediately via email at: firstname.lastname@example.org to complete the relevant documentation and organise an exchange.
Our warranty period for faulty items is 4 months. A receipt and/or proof of purchase is required.
Please note that normal wear and tear, or neglect is not considered a product or manufacturing fault.
CLAIMING YOUR WARRANTY
Just email us at email@example.com with your order details, description and photo of the fault or damage and we'll take it from there.